Welcome to Safeway Citrus Heights
At Safeway Citrus Heights, located at 7301 Greenback Ln, we pride ourselves on delivering a warm shopping experience rooted in community values. Our story is shaped by our commitment to customer service, exemplified by dedicated staff like Tyler, who go above and beyond to ensure satisfaction, especially for those with unique needs. Shoppers appreciate our well-stocked deli, butcher area, and bakery, alongside enticing deals like $5 Fridays. With a clean, welcoming environment and a focus on supporting every customer, Safeway Citrus Heights stands as a reliable destination for quality groceries and exceptional service in Citrus Heights, CA.
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7301 Greenback Ln, Citrus Heights, CA 95621 Hotline: (916) 727-2424
Welcome to Safeway Citrus Heights, your go-to grocery destination nestled in the heart of Citrus Heights, California, at 7301 Greenback Ln, Citrus Heights, CA 95621. Known for its vibrant community spirit and commitment to customer satisfaction, Safeway Citrus Heights isn't just a supermarket; it's a complete shopping experience.
Stepping into Safeway Citrus Heights, you're greeted by a well-lit and impeccably clean environment that invites you to explore an impressive selection of goods. From a fully-stocked deli to a dedicated butcher area and an artisanal bakery, there's something to delight every palate. It's no surprise that local shoppers like Michele M. mention the fantastic deals on $5 Fridays, making it a weekly tradition for many to visit this friendly store.
- Customer Service: One shining star in the Safeway Citrus Heights experience is their dedication to customer service. Patrons like Lindsay S. have highlighted exceptional team members like Tyler and manager Terry, who go above and beyond to resolve issues, showing genuine empathy and understanding. Their commitment to making things right, even in challenging situations, reflects a culture of care that is often hard to find in retail.
- Variety and Quality: The stockers and clerks are usually friendly and eager to help you find what you need. Although some reviews note occasional staffing shortages, the variety of products ensures that shoppers can find quality groceries at competitive prices. Regular visits reveal that there's always something new or on sale, making each trip a little adventure.
- Shopping Comfort: With carts conveniently available outside the entrance, customers appreciate the ease of their shopping experience. From fresh produce to well-organized aisles, every shopping journey is thoughtfully designed to make your grocery run quick and pleasant.
In summary, Safeway Citrus Heights is more than a grocery store—it's a community hub where customer satisfaction meets quality products. While some challenges may arise, the store's willingness to listen and address concerns ensures that you leave with not just groceries, but a positive shopping experience. Next time you're in the area, stop by and see for yourself why this neighborhood gem is loved by many.
Tyler deserves recognition! I don't usually write reviews but Tyler was so amazing and I want others to know. Due to a disability, I need to have my groceries delivered. I used to do Walmart but chose to switch after they pulled their DEI policies. So I started using Safeway delivery. As I'm waiting for my groceries, I get a notification that they have been delivered and a photo of someone else's porch. I immediately call the support line and ask that they have the driver come back. Come to learn they have no way of contacting the driver and my only options are a replacement the following day or a refund. I chose the refund and they explained it can take 5-7 days to process. No problem. But the week goes by, no refund. Like I said, I'm on disability, so this grocery purchase was on my EBT card and that money is limited, so this was kind of a big deal. I called again and they apologized. They said they would make the refund a priority and it would be processed in 48 hours. Another week goes by, no refund. I call a third time. This time they tell me that they did an "investigation" and discovered that the driver delivered the groceries to the correct address and they will not be refunding me. I was floored! They treated me like liar and were planning to keep my $90.08! I ended up calling the store directly and speaking to the manager of the delivery dept Terry. Terry listened to my story, empathized and processed the refund. And not only that! Tyler also put a credit of $20 on my Safeway account to apologize for the confusion. SO NICE!! I usually don't fight things. I'm a peace loving introvert, but I'm broke and this was straight up wrong. Tyler was so friendly and helpful. They told me to call them directly if there's ever a future problem with my orders. I almost wrote Safeway off altogether, but thanks to Tyler, I will continue to spend there.
Clerks and stocker are friendly, always willing to help if not finding an item. Love their $5 Friday and their sale deals. Fully deli, butcher area and bakery. We come to Safeway every week to shop. Carts available for use outside entrances. Store is clean and well lit.
Clerks not that up on products. Store clean always short on workers. Great variety of products though. Great hours of operation.
I recently had an issue with an online order for pickup. I went back to the store prepared to deal with the situation and was pleasantly surprised when the manager came out to speak to me...she was empathetic and understanding. She listened to my concerns and immediately addressed them with a caring and positive attitude. She also stated that due to the holiday, some of the staff was overwhelmed but there is no excuse for what happened; she stated she would discuss it with the employee and use it as a teaching experience. One of the best customer service experiences that I have experienced in quite a while.